Frequently Asked Questions

Can I view the product in person before purchasing it?

Of course! If there is an item on our website which you'd like to view in person first, give your nearest Head Chef store (find your nearest store) a call to check that it's in store.

What if the product I have ordered is out of stock?

If the product you order is out of stock we will be in touch right away to advise when stock is likely to be available, to offer an alternative or if no alternative, provide a refund.

Can I return goods?

You can return goods up to 30 days from the date of purchase, but the following applies. Goods must be returned to Head Chef at the buyer's cost with proof of purchase. Goods will be accepted for return only if unused, in original condition and in the original packaging. If accepted, you can elect to receive a store credit for the full purchase price of the item.

Can I exchange a product?

We understand the challenges of buying online. If you are not satisfied with the product you purchased, you can return it. You can exchange it for a product of the same type, but different colour or size. It must be returned in New condition and original packaging. Please contact us toll-free on 0508 432 324 to arrange an exchange.

What shipping options are available?

We use PBT Couriers or PBT Transport to deliver orders throughout New Zealand. Goods are shipped after payment has been confirmed and should be delivered within 2-4 business days. If you prefer, you can pick up your order from your nearest Head Chef store (find your nearest store). If you have any questions on how much it will cost to have your order delivered, call us toll-free on 0508 432 324. We do not ship internationally.

When will my order arrive?

Orders are usually dispatched within 24 hours of receipt of payment. Actual delivery times will depend on your location. You will receive an order confirmation and a shipping notification email. Use the tracking details on the shipping notification email to trace your order. Please refer to the terms and conditions section - clause 5 for details about dealing with shortages, transit damage or loss in transit. Call us toll-free on 0508 432 324 for assistance with delivery problems.

Which forms of payment do you accept?

Online payment methods include:

Visa, MasterCard cards (This includes Gem Visa & Q Mastercard),
EFTPOS debit cards
Direct credit payments
Laybuy (more info)

For more details on ways to pay online click here. In-store you can pay by cash, credit or EFTPOS debit card.

We can also take your order over the phone just call 0508 432 324

How do I place an order with Head Chef?

There are three ways you can order with Head Chef:

Ordering Online - If you need help ordering online, click here.
Phone Order - Call us toll-free on 0508 432 324.
Visiting one of our stores - For store locations and hours click here.